Customer Satisfaction Survey Results

March 2025

At a Glance

- Customer satisfaction remains exceptionally high, with an average rating of 9.82/10.

- 100% of respondents strongly agreed that Polar Moment met their requirements, provided expert advice, and communicated effectively.

- Flexibility and responsiveness were highlighted as key strengths.

Outstanding Satisfaction Scores

We sent our survey to all of our customers from 2024 and 44% of them responded. We are proud to report that our overall satisfaction score was an impressive 9.82 out of 10. Every single respondent agreed with the following statements:

Polar Moment fulfilled all requirements.
Polar Moment provided expert advice and helped in decision-making.
Polar Moment communicated effectively.
Polar Moment delivered high-quality service.
Polar Moment remained flexible to customer needs.
Would recommend Polar Moment to a friend or colleague.

These results demonstrate our unwavering commitment to customer satisfaction and excellence in service delivery.

What We Do Well

Many respondents praised the responsiveness, expertise, and hands-on support of our team. Specific mentions included:

"Really responsive team – would work with the team again!”

Annie Carter

Travelex

“Polar Moment are always a pleasure to work with. They are truly expert, decent people and highly flexible when we need them to be.”

Hewson Maxwell

Red Bee Media

“Fantastic support throughout, thank you!”

Chris Evans

Miura

We are delighted to hear that our proactive and knowledgeable approach has made a positive impact on your projects.

A Big Thank You to Our Customers

At Polar Moment, we believe that open and honest feedback is essential for continuous improvement. That’s why your feedback is invaluable in guiding our efforts to deliver even better service.

As a token of our appreciation, we donated £10 to The Pink Place for every completed survey. The Pink Place is a charity in Basingstoke providing vital support services for men and women affected by cancer. Thanks to your participation, we made a meaningful contribution to this fantastic cause.

Get In Touch

At Polar Moment, we are committed to delivering payments consultancy and software development services that drive tangible business results. Whether you need strategic advice, technical implementation, or training, our team is here to help. Contact us today to discuss how we can support your business.